Deutsche Post World Net (DPWN) offers mail delivery, logistics and banking services. DPWN, is the world’s leading logistics group. DPWN has developed from a German parcel and letter mail service provider into the global market leader with around 500,000 em-ployees and a presence in 220 countries and territories.

The Challenge:
DPWN is growing fast, acquiring companies in the United States, Europe and Asia in an aggressive push to build a world-class delivery company. But before it could deliver on its profit and sales goals, DPWN must acquire an important strategic asset valued by any enterprise: deep under-standing of its customers. In addition, with 450 delivery bases, 2 million parcels a day and 80,000 business customers in Germany alone, DPWN also realized it would have a major-league logistics problem of its own if it didn’t find a way to quickly and efficiently track the flood of data flowing through its vast opera-tions.

The Solution:
Together with Oracle Consulting, we helped them to implement DWH-solution based on the central Track&Trace-Shipment-Tracing-System, DPWN has been able to enable itself to move beyond the limitations of disparate databases into a true data warehouse environment. With this data warehouse in place, DPWN is improving its tracking of parcels, sharpening its delivery times, increasing customer retention and beefing up products and services to meet customers needs.

This DWH was a big mile-stone for DPWN to move from a product-centric to a customer centric company.
This system included the development of new solutions for the parcel-shipment and interfaces to other systems (f.e. to systems of clients, partners of DPWN).
This systems was the biggest Oracle OPS-Installation in Europe.

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